2.42.0

A planned update has been made to the client certificate used for Gatekeeper webhook integrations.

• The client certificate is renewed every year, and the new certificate is valid from April 09, 2026 14:03:33 GMT to April 09, 2027 14:03:33 GMT.
• The current certificate remains valid until June 10, 2026 14:27:42 GMT, providing sufficient time for any required adjustments.
• Most customers aren’t impacted.
• The change applies only to customers hosting a webhook service that:
  • Integrates with Gatekeeper (Scope configuration: BusinessLogicWebhookConfig) and
  • Uses a configured or imported client certificate.
• Some affected customers have already been updated proactively.
• If applicable, review the updated certificate signing details in Client key certificate signing requests.

In the res-opt-person-out schema, the description of opt_in_time field has been improved.

In the res-opt-person-in schema, the opt_in_reason and opt_in_time fields have been marked as deprecated.

The following self-hosted connectors have been updated:

Self-hosted connector	Version
Genesys Engage	1.9.5

Issue Description	Issue ID
A race condition in the client-side configuration loading caused stale configset responses to overwrite the currently selected configuration.	6354328

In some cases, Media Manager may experience a crash that disrupts media streaming, particularly during voice-biometric operations. This issue can result in agents encountering an Oops screen within the Web Agent Console (WAC).

Shared browser storage between parent-child WAC iframes may fail due to storage partitioning changes in Microsoft Edge and Google Chrome, causing unauthorized errors in child WAC. For more details, refer to the Storage partitioning in Web Agent Console topic.

When using multiple tabs in the Gatekeeper web admin portal, users may be prompted to re-authenticate periodically, typically every few minutes.

If the fraudster was deleted but was still in the cache, it’s possible that the export services might still show it up as empty string. However, when the context-manager tries to get gk_fraudster_id by gk_voiceprint_profile_id, it gets NOT_FOUND as the voiceprint was deleted.

In the Gatekeeper web admin portal, when you add comma to the autocomplete in the search box, it’s used as a separator (like space), and search of only a comma returns no results.

When Contact Center Flow version is set to v2 and Detect Fraudsters is enabled on enroll, the Detect Fraudster widget doesn’t show a pass label.

WAV header duration value is unreliable when fetching media through GetMedia API, GetMediaUnmasked API, or through /media URL obtained from the PublishMedia or PublishUnmaskedMedia API.

Use duration provided by the GetMediaInfo API instead of relying on the duration of the WAV header.

In the Web Agent Console miniature view, language prompts aren’t localized to match the miniature view.

In Web Agent Console, some Dutch prompts aren’t localized, and they default to the English locale.

Any NVSL frameworks at 16 kHz don’t work, as Gatekeeper doesn’t support 16 kHz audio yet:

• FACTORY_TI_16kHz_10
• FACTORY_TI_16kHz_9
• FACTORY_TI_16kHz_8_2
• FACTORY_TI_16kHz_8
• FACTORY_TI_16kHz_7_2

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backward Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backward Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.