2.12.0

The following new factors have been added to detect known fraudster flow (dkf-v1):

• Audio spoofing detection
• Caller ID risk assessment
• Deviceprint fraud detection

Semicolon character has been added as a valid character for external IDs; for example, recording ID.

New NRSL 1.4.2 bootstrap model is now supported for NVSL 10 framework.

We’ve added the language tag in Convoprint factors.

In the Export Schema, we’ve added a CSV for the ValidateText factor (text-dependent scenario).

On the Data Share - Sending UI:

• Added a note which displays that ’name’ and other attributes are shown to other scopes.
• The fraudster name field no longer has default value.

Note: DataShare is a Beta feature.

On the Data Share - Receiving UI, the tooltip displays engine framework instead of the voiceprint tag.

Note: DataShare is a Beta feature.

For Convoprint (Digital), we’ve extended the Transcription text field from 4000 characters to 65,000 characters.

The Engagements UI shows the configset that has generated the session/engagement score.

Some form fields are disabled while being processed. The fields are re-enabled after the user hits OK or Submit.

Issue Description	Issue ID
DataQuery API doesn’t return all relevant records.	XSUPPORT-13792
Sharing fraudster data fails when description includes new lines. Note: DataShare is a Beta feature.	XSUPPORT-13548
Sorting by Risk (lowest first) shows non-risky Engagements at the top.	XSUPPORT-13423
Non-descriptive error displays on the Create Fraudster UI.	XSUPPORT-13315
Missing person ID in the portal when session ends due to time out.	XBIOMETRICS-34818
Recording restart by the agent and the webhook call aren’t synchronized.	XBIOMETRICS-34507
Unable to find realm ID when a new call arrives and an agent disconnects.	XBIOMETRICS-34414
Azman users aren’t purged when a scope is deleted or reset.	XBIOMETRICS-32918

Rarely it may happen that a post call session is isolated in a separate engagement and not aggregated with the other live sessions.

DEMO and Bootstrap risk engine calibration models might not work properly and they show poor accuracy. Use these models only for non-production use.

Convoprint L2 Streaming functions for Business Logic Layer (BLL), Call Session Manager (CSM), and Web Agent Console (WAC) are considered beta.

Gatekeeper Web administrator applications don’t officially support Private Browsing Mode. Without them, the Console may display an authorization error. This isn’t required for agents authorized for a single scope.

The autocomplete for first name and last name doesn’t work when using special character, such as ‘@’ or ‘_’.

Web Admin Portal has a time zone selection issue related to browser updates.

Kibana Dashboard – The Generate PDF feature doesn’t work when Optimize for Printing is enabled.

A Clustering or Backwards Search action may time out due to the memory required for media collection exceeding configured limits. This is likely due to a collected engagement containing more than an expected number of sessions but could have another cause.

The following services require manual horizontal scaling:

• data-query-manager
• voiceprint-coordinator
• fraud-analytics-manager
• biometrics-supervisor
• transcription-coordinator

Clustering and Backward Search have the following limitations:

• No estimations available for media collection.
• Clustering and Backwards Search require manual scaling.

Audio streaming for transcription is limited to one realtime (this value isn’t configurable).

For Stereo audio, the redacted overlay interval applies on both channels in the audio viewer.

Realtime redaction isn’t supported when Transcribe API is used.