Release Notes

Nuance Gatekeeper
Version 2.6.0 - May 10th, 2023


May 2023

New and Changed


Released in Gatekeeper 2.6.0

The Gatekeeper 2.6.0 release includes the following changes:
Released in Gatekeeper 2.5.0

The Gatekeeper 2.5.0 release includes the following changes:

Released in Gatekeeper 2.4.0

The Gatekeeper 2.4.0 release includes the following changes:

Released in Gatekeeper 2.3.0

The Gatekeeper 2.3.0 release includes the following changes:

Released in Gatekeeper 2.2.0

The Gatekeeper 2.2.0 release includes the following changes:

Released in Gatekeeper 2.1.0

The Gatekeeper 2.1.0 release includes the following changes:

Released in Gatekeeper 2.0 December 08th, 2022

The Gatekeeper 2.0 December 8th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 November 16th, 2022

The Gatekeeper 2.0 November 16th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 October 27th, 2022

The Gatekeeper 2.0 October 27th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 October 25th, 2022

The Gatekeeper 2.0 October 25th, 2022 release includes the fix for a critical defect experienced by some Media Manager users. See the Bug Fixes section for more information.

Released in Gatekeeper 2.0 October 6th, 2022

The Gatekeeper 2.0 October 6th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 September 8th, 2022

The Gatekeeper 2.0 September 8th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 August 29th, 2022

The Gatekeeper 2.0 August 29th, 2022 release includes the fix for a critical defect experienced by some Web Agent Console users. See the Bug Fixes section for more information.

Released in Gatekeeper 2.0 August 18th, 2022

The Gatekeeper 2.0 August 18th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 July 27th, 2022

The Gatekeeper 2.0 July 27th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 July 6th, 2022

The Gatekeeper 2.0 July 6th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 June 17th, 2022

The Gatekeeper 2.0 June 17th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 May 30th, 2022

The Gatekeeper 2.0 May 30th, 2022 release includes the following changes:

Released in Gatekeeper 2.0 May 10th, 2022

The Gatekeeper 2.0 May 10th, 2022 release includes the following

Released in Gatekeeper 2.0 April 18th, 2022

The Gatekeeper 2.0 April 18th release includes the following

Released in Gatekeeper 2.0 March 25th, 2022

The Gatekeeper 2.0 March 25th release includes the following changes:

Released in Gatekeeper 2.0 March 3rd, 2022
The Gatekeeper 2.0 March 3rd release includes the following changes:

Released in Gatekeeper 2.0 February 15th, 2022

The Gatekeeper 2.0 February 15th release includes the following changes:

Released in Gatekeeper 2.0 February 1st, 2022

The Gatekeeper 2.0 February 1st release includes the following changes:

Released in Gatekeeper 2.0 December 6th, 2021

The Gatekeeper 2.0 December 6th release includes the following changes:

Released in Gatekeeper 2.0 October 26th, 2021
The Gatekeeper 2.0 October 26th release includes the following changes:

Released in Gatekeeper 2.0 August 10th, 2021

The Gatekeeper 2.0 August 10th release includes the following changes:

Released in Gatekeeper 2.0 July 15th, 2021

The Gatekeeper 2.0 July 15th release includes the following changes:

Released in Gatekeeper 2.0

Nuance® Gatekeeper is a cloud-native Security & Biometrics platform used for authentication and fraud prevention. Gatekeeper leverages cloud native architecture and exploits the elasticity of microservice-based systems. Gatekeeper grants protection across multiple channels – from the web to the IVR to the contact center and beyond. Gatekeeper is a decision-making system that uses several biometric and non-biometric factors combined with an Artificial Intelligence Risk Engine to make determinations on user authenticity or fraud. This combination of factors allows you to benefit from an increased security posture and customer convenience today, as well as future-proofs you in an ever-evolving technology landscape.

Gatekeeper was tested on Azure and AWS cloud and includes these new features:

Configuration changes


GK 2.6.0 release

New operational configuration categories have been added:
 New configuration parameters have been added at SCOPE level:
GK 2.5.0 release

New operational configuration categories have been added:
 New configuration parameters have been added at SCOPE level:
GK 2.4.0 release

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • None
GK 2.3.0 release

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Web Application
    • EngagementsPageSize: Number of engagements to fetch in the Engagements Page (paging) Float. Must be less than or equal to 100. Must be greater than or equal to 1.
GK 2.2.0 release

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Web Agent Console
    • DisableRestartAudioForCallTypes: Disable the “Restart Audio” button in the Web Agent Console per call type (by default it is set for OUTBOUND).
GK 2.1.0 release

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Contact Center
    • AutoEnrollSessionKey: If set, the person will be automatically enrolled (opted in) when the enrollment process starts if this session variable is set to the expected value (see AutoEnrollValue). This will also disable the Enroll button.
    • AutoEnrollValue: If set, the value of AutoEnrollSessionKey must match this value to perform the enrollment. If not set, any non-empty value will match.
    • DisableEnrollButtonSessionKey: If set, the "Enroll" button will be disabled if this session variable matches the expected value, and is enabled otherwise. Setting this to a non-existing session variable will effectively always enable the Enroll button.
    • DisableEnrollButtonValue: If set, the value of DisableEnrollButtonSessionKey must match this value to disable the Enroll button. If not set, any non-empty value will match.
    • AutoOptOutSessionKey: If set, the person will be automatically opted out if this session variable is set to the expected value (see AutoOptOutValue). This will also disable the Opt out button, unless DisableOptOutButtonSessionKey is set.
    • AutoOptOutValue: If set, the value of AutoOptOutSessionKey must match this value to opt out the person. If not set, any non-empty value will match.
    • DisableOptOutButtonSessionKey: If set, the "Opt out" button will be disabled if this session variable matches the expected value, and is enabled otherwise. Setting this to a non-existing session variable will effectively always enable the "Opt out" button.
    • DisableOptOutButtonValue: If set, the value of DisableOptOutButtonSessionKey must match this value to disable the "Opt out" button. If not set, any non-empty value will match.
    • AutoOptOutReason: If an automatic opt out is done through AutoOptOutSessionKey, set the opt out reason to this string.
    • AutoOptOutReasonSessionKey: If an automatic opt out is done through AutoOptOutSessionKey, set the opt out reason the value of this session variable, or the value of AutoOptOutReason if the session variable value is empty or not found. It is highly recommended to enable DetectFraudOnOptingOut when using this configuration.
    • AutoOptOutDaysToOfferOptIn: If an automatic opt out is done through AutoOptOutSessionKey, set the number of days (integer) when the agent should offer to opt in the person again. Values below 0 will be ignored.
    • AutoOptOutDaysToOfferOptInSessionKey: If an automatic opt out is done through AutoOptOutSessionKey, set the number of days (integer) when the agent should offer to opt in the person again to the value of this session variable, or the value of AutoOptOutDaysToOfferOptIn if the session variable value is not found, empty, not a decimal integer or below 0.
    • EnableConvoprint: Enable the use of conversation prints.
    • EnableConvoprintKey: If this is set, enable the use of conversation prints only if this session variable matches EnableConvoprintValue at the beginning of a call.
    • EnableConvoprintValue: If EnableConvoprintKey is set, enable the use of conversation prints only if this session variable matches this value at the beginning of a call.
    • EnableConvoprintEnrollment: Enable enrollment of conversation prints when a voice print is enrolled. This is ignored if EnableConvoprint is set to false.
    • VerificationCheckpointForMoreFactors: When performing voice print verification, wait until this verification checkpoint is reached (counting starting with 1) before performing verification using additional factors (for example, conversation print). If set to 0, verification will start verifying all factors right away. This value is ignored if no other verification factor was enabled (for example EnableConvoprint).
    • EnableConvoprintDetectKnownFraudsters: If set to true, known fraudsters detection will also make use of conversation prints. For this to work, the selected Watchlist must contain at least one person that has a conversation print with a tag that matches the current language. This is ignored if EnableConvoprint is set to false.
    • ConvoprintLanguage: The language to use for transcription, in the form "en-US" or "eng-USA". If not set, it will use the value set in "Transcription, Language" of the active configuration set (DefaultConfigSetName, VerifyConfigSetName, etc.)
    • ConvoprintLanguageKey: The session variable key that contains the language to use for the current call, in the form "en-US" or "eng-USA". If not found, ConvoprintLanguage or the value of "Transcription, Language" of the active configuration set will be used.
    • ConvoprintLanguageMapping: If the language code is found in a session variable using ConvoprintLanguageKey, then use this mapping table to replace its value to a supported language code. You can find the list of language codes here: https://docs.mix.nuance.com/languages/#languages.
    • VerificationMaxWaitTimeForMoreFactors: When more verification factors start (see VerificationCheckpointForMoreFactors), the maximum amount of time, in seconds, to wait for the additional factors to complete.
Released December 08th, 2022

New operational configuration categories have been added:
  • Convoprints Checkpoints
    • CheckpointsForAuthentication: Checkpoints the system uses for authentication.
    • CheckpointsForFraudDetection: Checkpoints the system uses for fraudster detection.
    • UseRawQualityForCheckpoints: Specifies if the system should use RawQuality checkpoints (true), or QualityCheck (false).
  • Convoprints Text
    • StopOnFirstMatch: Specifies if the system should stop processing text when a Match decision is reached, or continue until text end.
    • StopOnLastCheckpoint: Specifies if the system should stop processing text when it reaches the last checkpoint, or continue until text end.
    • UseExactCheckpoints: Determines if the system should return intermediate results for the amount of net audio specified by the checkpoints, or for all available audio.
  • NTSL
    • DisableScoreNormalization: Determines if the biometric engine will perform score normalization.
    • EnableDebugLogs: Enables engine debug logs.
    • MinNumOfDistinctTokensToDetectFraud: Minimum number of distinct tokens to Detect Fraud.
    • MinNumOfDistinctTokensToDetectTopic: Minimum number of distinct tokens to Detect Topic.
    • MinNumOfDistinctTokensToIdentify: Minimum number of distinct tokens to Verify and Identify.
    • MinNumOfDistinctTokensToTrain: Minimum number of distinct tokens to Train.
New configuration parameters have been added at SCOPE level:
  • Contact Center
    • EnableCallerIdValidation: Enables Caller Id validation (default false).
    • EnableCallerIdValidationKey: If set, enable caller ID Validation only if the related key (e.g. CTI event metadata) value matches the EnableCallerIdValidationValue (default blank).
    • EnableCallerIdValidationValue: If EnableCallerIdValidationKey is set and the related key value matches this field, caller ID validation will be enabled (default true).
  • Web Agent Console
    • DisplaySubmitPersonId: Determines if the web agent console displays the controls to submit the person ID (default true).
Released November 16th, 2022

New operational configuration categories have been added:
  • None.
New configuration parameters have been added at SCOPE level:
  • Data Export
    • EnableDataExport: Enables the export process. The default is false.
    • ExportCustomData: Configures the list of custom data exported in a CSV file. The custom data consists of comma separated list of keys for each schema name.
  • Contact Center
    • EnableAudioAuthenticationAndFraudKey: If set, enables voice biometrics, such as authentication, enrollment, detect known fraudster and so on, only if this session variable matches the session variable value set in EnableAudioAuthenticationAndFraudValue at the beginning of a call. If voice biometrics are disabled, audio recording is also disabled.
    • EnableAudioAuthenticationAndFraudValue: If set, enables voice biometrics only if this session variable value matches the session variable value set in EnableAudioAuthenticationAndFraudKey at the beginning of a call.
  • Web Agent Console
    • InactivityTimeout: The maximum period of inactivity, a period where no calls are received, in minutes before an agent is automatically logged off. The default is 0, which means that the system does not log off the agent due to inactivity.
Released October 27th, 2022

New operational configuration categories have been added:
  • None.
New configuration parameters have been added at SCOPE level:
  • None.
Released October 27th, 2022

New operational configuration categories have been added:
  • None.
New configuration parameters have been added at SCOPE level:
  • None.
Released October 6th, 2022

New operational configuration categories have been added:
  • None.
New configuration parameters have been added at SCOPE level:
  • None.
Released September 8th, 2022

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Web Agent Console Platform Integration:
    • LoadingConversationDataDisplayTime: The display time in seconds for the 'loading conversation data' message when an agent accesses the call handling URL before navigating to the active call screen. By default, the value is 0 and this message is not shown.
    • LoadingConversationDataRetryInterval: The interval in seconds before the Web Agent Console will retry load the conversation data for call handling if initially not found.

Released August 29th, 2022

New operational configuration categories have been added:
  • None.

New configuration parameters have been added at SCOPE level:
  • None.
Released August 18th, 2022

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Web Agent Console :
    • showInitiallyNotAuthenticatedOnCallTransfer: Determines if upon a call transfer start, the caller will be initially shown as 'Not Authenticated' before voice biometrics results of the previous session can be obtained (default: true).
    • showInitiallyNotAuthenticatedOnConferenceCallStart: Determines if upon a call start of call type conference, the caller will be initially shown as 'Not Authenticated' before voice biometrics results of the previous session can be obtained (default: true).
Released July 27th, 2022

New operational configuration categories have been added:
  • Post Call:
    • PostCallDetectFraudVoiceprintOnOrphanWatchlistId: The Watchlist to be used for Detect Known Fraudster operations.
    • PostCallDetectFraudVoiceprintOnOrphanVoiceprintTag: The Voiceprint tag that the system uses with the associated watchlist.
New configuration parameters have been added at SCOPE level:
  • Web Agent Console Platform Integration:
    • ConversationIdentifierOption: Determines the call session attribute to use as conversation identifier for the purpose of integration with other platforms. Note that the ConversationIdentifierKey configuration must be set as well if either the cti.callattribute or cti.kvp option is selected.
    • ConversationIdentifierKey: Specifies the specific call attribute or kvp key to use as conversation identifier (cti.callattribute.key or cti.kvp.key). Only applicable when the ConversationIdentifierOption is either cti.callattribute or cti.kvp.
  • Post Call:
    • PostCallDetectFraudVoiceprintOnOrphanConfigSetId: The Configset that the system uses for fraud detection after the call ends.
Released May 30th, 2022

New operational configuration categories have been added:
  • None
New configuration parameters have been added at SCOPE level:
  • Web Agent Console:
    • InvalidCallerIds: List of invalid caller IDs (or regex). Caller IDs on this list will not be used for display. 'Unknown' will be shown instead.
    • callerIdPatterns: Pairs a display format with phone numbers that match a particular number format. Define each pair using the phone number regular expression as key and the display formatting pattern as value.
  • Contact Center:
    • ExternalPersonIdValidationRegex: If ExternalPersonIdKey is defined, then the person ID value will be used only if its entire string matches this regular expression.
Released May 10th, 2022

New operational configuration categories have been added:
  • Clustering:
    • engagementPagingSize: Paging size used when retrieving engagements.
  • Backward Search:
    • engagementPagingSize: Paging size used when retrieving engagements.
New configuration parameters have been added at SCOPE level:
  • Web Agent Console:
    • EnableEmail: Controls if the Send Email button is enabled or disabled.
    • EmailList: The list of emails which will receive the error report email. The list items are separated with a semicolon.
    • EmailCCList: The list of emails to send a CC of the error report email. The list items are separated with a semicolon.
    • EmailSubject: The subject of the email.
    • EmailIncludePersonIdOrGroupId: Controls if the email will include the related person or account ID, if available.
    • EnableRestartDuringConference: Determines if the control to restart audio will be available during a conference.
  • Contact Center:
    • RestartSessionEndsConference: A restart session ("restart audio") executed during a conference implies that a conference already ended.
Released April 18th, 2022

 New operational configuration categories have been added:
  • Clustering:
    • ClusterPurityMinClusterSize: Minimum size of a cluster to be considered for purity confidence.
    • ClusterPurityMaxClusterSize: Maximum size of a cluster to be considered for purity confidence.
    • ClusteringThreshold: Determines the threshold for speaker identification performed for clustering.
    • EnableAutomaticThreshold: Specifies whether to calculate the speaker threshold automatically or use the ClusteringThreshold value.
    • ClusteringCalibrationModelId: Specifies the calibration model used for clustering.
    • MinClusterSize: Minimum size to be considered a valid cluster.
    • MaxNumberOfClusters: Maximum number of clusters returned by a clustering job.
    • MinRankingScoreThreshold: Minimum ranking score threshold for a cluster to be considered.
    • MaxNumberOfEngagements: Maximum total engagements considered for clustering.
    • MaxNumberOfCompatibleVoiceprints: Maximum number of compatible voiceprints considered for clustering.
    • RankingWeights: Specifies the weight values assigned to each ranking criterion.
  • BackwardSearch:
    • BackwardSearchCalibrationModelId: Specifies the calibration model for backward search.
    • SelectedVoiceprintTag: Specifies the tag of the fraudster voiceprint selected for backward search.
    • MinRankingScoreThreshold: Specifies the minimum ranking score for results to be considered by backward search.
    • MaxNumberOfResults: Specifies the maximum number of results returned by a backward search.
    • ShowChangedDecisionEngagementsOnly: Specifies whether whether to show all results or only results with changed decisions.
    • MaxNumberOfEngagements: Determines the maximum number of results considered in a backward search.
    • MaxNumberOfCompatibleVoiceprints: Determines the maximum number of voiceprints considered in a backward search.
New configuration parameters have been added at SCOPE level:
  • Contact Center:
    • EngagementCorrelationKeys: The session variable keys found in CALL_START_EVENT that can be used to find the engagement correlation key. More than one key can be set by separating them with commas.
Released March 25th, 2022
  • None.
Released February 1st, 2022

New operational configuration categories have been added:
  • Redaction:
    • RedactionRegEx: A regular expression used to detect the transcribed words that need to be redacted.
    • RedactionReplacement: Pattern used to replace a redacted word.
    • RedactionForceTranscription: Specifies whether redact should always transcribe, even if a transcription is already present.
  • Transcription:
    • Language: Language and country (locale) code as xx-XX, e.g. "en-US' or 'eng-USA' for American English.
    • Topic: Specialized language model in data pack.
    • FormattingScheme: Keyword for a formatting type defined in the datapack, for example 'num_as_digits'.
    • AutoPunctuate: Specifies whether to enable auto punctuation, if available for the language.
    • NoInputTimeoutMilliseconds: Maximum silence allowed while waiting for user input after recognition timers are started.
    • UtteranceEndSilenceMilliseconds: Minimum silence that determines the end of an utterance.
    • SpeechDetectionSensitivity: A balance between detecting speech and noise (such as breathing and so on).
    • InlineWordSet: Inline wordset JSON resource.
    • DlmUri: Location of a DLM resource as a URN reference. For example, 'urn:nuance-mix:tag:model/names-places/mix.asr?=language=eng-USA'.
    • DlmWeight: Weight of DLM or built-in as a numeric value.
New configuration parameters have been added at SCOPE level:
  • Contact Center:
    • FlowVersion: support for group-v1 was added.
    • PersonIDKVP: the CTI custom data key to use to store the Person ID.
    • ExternalEngagementIdentifierKey: the session variable the system will use as the Gatekeeper engagement id.
    • AuthenticationResultKVP: the CTI custom data key to use to store the authentication results.
    • EnrollmentResultKVP: the CTI custom data key to use to store the enrollment results.
    • GKEngagementIdentifierKey: the session variable the system will use as the Gatekeeper engagement id.
    • SetKVPCallIdentifierKey: the session variable to use as the Call Identifier when writing CTI custom data (also called "KVP"). If not set, this defaults to the value set in RecordingIdentifierKey.
  • Web Agent Console:
    • EnableGroupingMode: Set to true to enable grouping flow on the web agent console (default is false).
    • DisplaySubmitGroupIdControl: Determines if the web agent console displays the control to enable submitting group Id.
    • DisplayManualIdentifyGroupMemberControl: Determines if the web agent console displays the control to manually identify a caller in grouping mode.
    • ExtensionUrlParameterRegex: A regular expression for specifying agent extensions in the login URL as query parameters. For example, set 'extension(\\d+)' in order to specify 'extension2=1234'. The first group of the regular expression is used to determine the extension index number.
    • AutoLoginUrlToken: A token that can be specified in the login URL to indicate the use of auto-login. When used, this token replaces the extension in the login URL and therefore requires that the 'primary' agent extension be provided as a URL query parameter instead. For example if token is 'auto', https://<web-agent-console url>/login/<tenant>/auto?extension1=123.
Released December 6th, 2021
  • None.

Released October 26th, 2021
Released August 10th, 2021

Bug Fixes


Fixed in Gatekeeper 2.6.0

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-11899 The detect known fraudster flow is missing from the Gatekeeper documentation. Fixed. All users
XSUPPORT-11922 When Web Agent Console is stuck on calls, the "Waiting for audio buffer has timed out" message displays. Fixed. All users
XSUPPORT-11050 Usage reports displays incorrect calculation. Fixed. All users
XSUPPORT-10532 The RealTime False Fraud Alert widget shows percentage value greater than 100%. Fixed. All users
XBIOMETRICS-32197 In Web Agent Console, active call oops screen does not contain server name and error type labels. Fixed. All users
XBIOMETRICS-32140 In Web Agent Console, duplicate [<>] 'Copy Console Logs' button appears when clicking Error Details. Fixed. All users
XBIOMETRICS-32134 In Web Agent Console, the title uses incorrect font size. Fixed. All users
XBIOMETRICS-31971 In Web Agent Console, person ID is missing when showing previous session results; for example, after call transfer. Fixed. All users
XBIOMETRICS-32126 In Web Agent Console, setting the value of displayPersonID as false does not work. Fixed. All users
XBIOMETRICS-32149 Web Agent Console does not trim leading or trailing spaces in login input fields and doesn not convert the value in tenant input field to lower case . Fixed. All users


Fixed in Gatekeeper 2.5.0

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-10129 The voiceprint remains attached to a person even after the person has opted out. Fixed. All users
XSUPPORT-10532 The Kibana widget Realtime False Fraud Alert rate shows % greater than 100%. Fixed. All users
XSUPPORT-10903 Unexpected abbreviation of PersonID is displayed in the Engagements tab. Fixed. All users
XSUPPORT-10958 Exporting the Gatekeeper Kibana dashboards as PDF results in error. Fixed. All users
XSUPPORT-11301 Web Agent Console: Voiceprint never completes enhancement. Fixed. All users
XSUPPORT-11323 Downloading Engagements results in the internal server error. Fixed. All users
XSUPPORT-11386 The REST endpoint for the ProcessAudio API does not work. Fixed. All users
XSUPPORT-11478 The tooltip highlighting the client credintial blocks the roles shown in Authorization Managment. Fixed. All users
XSUPPORT-11558 Under certain circumstances, record requests sent to connectors are duplicated resulting in an error. Fixed. All users
XSUPPORT-11564 The Restart Counter column is missing from the downloaded engagements CSV file. Fixed. All users
XSUPPORT-11597 The tooltip text is a hinderance. Fixed. All users
XBIOMETRICS-30723 Large gap between UI controls is displayed while creating new issuer on the authorization page. Fixed. All users
XBIOMETRICS-31290 Web Agent Console: URL parameters missing after refresh or attempting to reconnect. Fixed. All users


Fixed in Gatekeeper 2.4.0

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-30973 Web Agent Console: A scope selection menu appears after session theft. Fixed. All users
XSUPPORT-10855 GKCLI does not support ADFS Client Credentials with the certificate flow. Fixed. All users


Fixed in Gatekeeper 2.3.0

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-8648 docs.gatekeeper.nuance.com does not redirect to the doc after signing in. Fixed. All users
XSUPPORT-10753 An error is displayed when the data transformer image starts up and the pod enters a crash loop. Fixed. All users
XSUPPORT-10906 References to SSN have been removed from the documentation. Fixed. All users
XSUPPORT-9969 The Voice Authentication KPIs widget reports calls without a PersonID and a high number of Opted-out callers. Fixed. All users
XSUPPORT-10923 Kibana: The Kibana widget displays incorrect number of Successful Trained Persons. Fixed. All users
XSUPPORT-10774 Need to click the SHOW MORE button to see list of engagements. Fixed. All users
XSUPPORT-10853 Cannot copy the truncated Person ID from the engagements page. Fixed. All users
XSUPPORT-10532 The Realtime False Fraud Alert Kibana widget displays % Realtime False Fraud Alert greater than 100%. Fixed. All users
XSUPPORT-10714 Person Data and Fraudster Data panes are always empty. Fixed. All users
XSUPPORT-11018 Indefinite delay when clicking the Known Fraudster Detection Convoprint factor in the Session window. Fixed. All users
XSUPPORT-10654 Error displayed on clicking Opt-in is unclear. Fixed. All users
XSUPPORT-10699 Media Manager: New instances of Recording Service are not getting deployed. Fixed. All users
XSUPPORT-10375 Export Data Service CSV file displays incorrect rows. Fixed. All users
XSUPPORT-10820 Export Data API returns CSV files that have one of the following issues: corrupted, 0 KB in size, or different time range than requested. Fixed. All users
XSUPPORT-10598 KEK encryption management and rotation detail missing in documentation. Fixed. All users
XBIOMETRICS-30543 The segmentation score is not returned in case a single speaker is detected. Fixed. All users
XBIOMETRICS-25970 Assign Resources API displays incorrect error message. Fixed. All users
XBIOMETRICS-30588 Web Agent Console: When auto login is missing the primary extension, WAC gets stuck on an unusable screen. Fixed. All users
XBIOMETRICS-30801 Web Agent Console: A tooltip and long text for the Enroll button (Grouping Mode) are missing. Fixed. All users
XBIOMETRICS-30792 Contact Center - Business Logic Layer: When the external person ID is changed during a call using KVP, the new person ID is not taken automatically after the restart audio. Fixed. All users
XBIOMETRICS-30791 Silent Mode Data Collection: Unable to accept extension greater than 10 chars. Fixed. All users
XBIOMETRICS-30850 The Print entire section button does not work in documentation. Fixed. All users
XBIOMETRICS-30730 Web Agent Console: Agent gets back to the login page without the OOPS screen when the access token is removed. Fixed. All users


Fixed in Gatekeeper 2.2.0

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-10784 Documentation missing for new autoEnroll/autoOptin parameters. Fixed. All users
XSUPPORT-10679 Pressing the space bar closes the audio viewer window. Fixed. All users
XSUPPORT-9991 Clicking the fraudster's audio displays the Person ID instead of the Fraudster ID in audio viewer. Fixed. All users
XSUPPORT-10010 Audio viewer does not displays which side of a stereo audio is used to enroll fraudster/person/caller. Fixed. All users
XSUPPORT-10807 The post call fraud detection during Near Term Adaptation is not using the media channel selector for the stereo audio. Fixed. All users
XSUPPORT-9148 Kibana: Incorrect hyperlink URLs are displayed in the Kibana reports. Fixed. All users
XSUPPORT-10737 In the USERS RULES field of the Engagement search window, the agent email is case-sensitive. Fixed. All users
XSUPPORT-10041 Trailing or leading spaces are trimmed from following fields: creating new person, fraudster, watchlist, and the person/fraudster search. Fixed. All users
XSUPPORT-10358 Config template fails due to missing asr-coordinator. Fixed. All users
XBIOMETRICS-30322 Web Agent Console: Missing or incomplete information displayed from the previous session results after the call is transferred. Fixed. All users
XBIOMETRICS-30390 Contact Center: The ListCallSessions API passes the agent ID and extension as case-insensitive, but display it as case-sensitive. Fixed. All users
XBIOMETRICS-30490 Web Agent Console: When the WAC reaches its max number of connection retries, it logs out the user without any message. Fixed. All users
XBIOMETRICS-30049 Silent Mode Data Collection fails to start monitoring for extensions with 10 digits. Fixed. All users
XBIOMETRICS-29861 For Convoprint, the GetEnrollStatus method returns UNDEFINED instead of TRAIN_NOT_POSSIBLE when enrolling audio/text that does not meet the training criteria. Fixed. All users
XBIOMETRICS-29878 Web Agent Console: Displays the locked voiceprint with incomplete or missing information. Fixed. All users
XBIOMETRICS-30290 Web Agent Console: When logging in using the auto login URL token, WAC's remember me saves the agent's wrong extension. Fixed. All users
XBIOMETRICS-30559 The ExportRecordsWithPersonalData API returns an error. Fixed. All users


Fixed in Gatekeeper 2.1.0

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-10218 Unable to select the correct username in Gatekeeper. Fixed. All users
XSUPPORT-8364 The Search by Fraudster option returns a result with an incorrect fraudster. Fixed. All users
XSUPPORT-10248 Incorrect button name to remove engagement assignments. Fixed. All users
XSUPPORT-9768 The CallCenterAnalyst role can delete fraud voiceprints as unable to distinguish between person and fraudster print operations. Fixed. All users
XSUPPORT-10238 An ambiguous error message is logged when the upload bucket could not be reached. Fixed. All users
XSUPPORT-10383 Audio concatenating is incorrect. Fixed. All users
XSUPPORT-10279 Unable to filter by the Confirmed Identity flag. Fixed. All users
XSUPPORT-9549 Incorrect AHT metrics are displayed in the Trends chart. Fixed. All users
XSUPPORT-10412 Overlapping content in the Gatekeeper's Configuration tab in the web portal. Fixed. All users
XSUPPORT-10379 The Data-Loader service displays the following error: cannot overwrite table with non table. Fixed. All users
XSUPPORT-9997 ANIs prefixed with 8 are displayed in the Gatekeeper web portal. Fixed. All users
XSUPPORT-10390 Typo in the export data schema. Fixed. All users
XSUPPORT-10358 Config template fails due to missing asr-coordinator. Fixed. All users
XSUPPORT-10064 Unable to search for engagements by phone number. Fixed. All users
XSUPPORT-10045 The session metadata fields are not named intuitively. Fixed. All users
XSUPPORT-9758 The top session grid is missing the person details in the engagement tab. Fixed. All users
XSUPPORT-9710 The Role Description field is blank for various roles. Fixed. All users
XBIOMETRICS-29004 The agent ID is optional for the CreateEvent API but events are incorrectly processed when the agent ID is not provided. Fixed. All users
XBIOMETRICS-29847 When invoking UpdateVoiceprintProfileDetails with some invalid data, the result has incorrect status code. Fixed. All users
XBIOMETRICS-26495 The post call near-term adaptation fails because of an issue in the encryption wrapper. Fixed. All users
XBIOMETRICS-29254 The calibration model ID is not properly filled in the train print details. Fixed. All users
XBIOMETRICS-29621 Contact Center: The time to authenticate from the start call and time to authenticate from the person ID has 1 second time delay. Fixed. All users
XBIOMETRICS-24821 Engagement is not closed when an agent logs out in between a call. Fixed. All users
XBIOMETRICS-29480 Contact Center: Call session is not found after the session theft. Fixed. All users
XBIOMETRICS-29312 Some configuration templates contains a wrong value for the RiskEngineCalibrationModelId parameter. Fixed. All users


Fixed in Gatekeeper 2.0 December 08th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-9996 ANI is displayed inconsistently in the engagements view. Fixed. All users
XSUPPORT-10170 Some microservices are missing from the list of microservices in the documentation. Fixed. All users
XSUPPORT-9990 The processed stereo channel is not displayed to let the user know which side of the audio the Fraudster is getting created from. Fixed. All users
XSUPPORT-10003 The risk value is missing from the engagement view of the GateKeeper web portal. Fixed. All users
XSUPPORT-9736 The Kibana dashboards versioning is inconsistent. Fixed. All users
XSUPPORT-9789 The sort order of the various configuration parameters' values is incorrect. Fixed. All users
XSUPPORT-9045 The Selected Channel and Sampling Rate fields in the Record Media section of the Gatekeeper web portal's engagement view are always set to N/A. Fixed. All users
XSUPPORT-10049 Gatekeeper web portal allows admin to lock a print for the fraudster. Fixed. All users
XSUPPORT-9549 Incorrect AHT metrics are displayed in the Trends charts. Fixed. All users
XBIOMETRICS-26154 Some complex configuration parameters are overlapping each other when displayed in the compare view. Fixed. All users
XBIOMETRICS-25587 A configset name gets hidden or truncated if it has more characters than the drop-down field allows. Fixed. All users


Fixed in Gatekeeper 2.0 November 16th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-9404 An unnecessary description field is displayed when the SCOPE level configuration set is uploaded. Fixed. All users
XSUPPORT-9183 Uploaded ConfigSet function does not work. Fixed. All users
XSUPPORT-9791 Failure to deserialize the calibration buffer leads to verification failure. Fixed. All users
XSUPPORT-9355 Incorrect use of the Person ID term on the Edit person app data section. Fixed. All users
XSUPPORT-9371 The Post-Call-Activities service does not receive details from the context manager about which side of the audio to use during Detect Known Fraudsters. Fixed. All users
XSUPPORT-9417 The scope-selection dropdown menu does not sort the list alphabetically. Fixed. All users
XSUPPORT-9193 Incorrect Opts-Out count is displayed in the Opts-Out widget of the Trained Persons Kibana report. Fixed. All users
XSUPPORT-9076 Session view displays a different Person ID than what is displayed at the top-level view on the engagement page in the Gatekeeper portal. Fixed. All users
XSUPPORT-9826 Gatekeeper documentation has incorrect information in the webhook chapter. Fixed. All users
XSUPPORT-9284 Web Agent Console -Enrolled person manually identified without using the Gatekeeper Identify biometric operation shows No Match. Fixed. All users
XSUPPORT-9435 Gatekeeper portal does not allow to choose preferred time zone. Fixed. All users
XSUPPORT-9549 Incorrect AHT metrics are displayed in the Trends charts. Fixed. All users
XSUPPORT-9578 Gatekeeper portal does not display first and last name in the unexpanded session view of the engagement page. Fixed. All users
XSUPPORT-9549 Incorrect AHT metrics are displayed in the Trends charts. Fixed. All users
XSUPPORT-9831 Gatekeeper documentation has a reference to SSN. Fixed. All users
XSUPPORT-9397 The factor error is not displayed in the session factor details. Fixed. All users
XSUPPORT-9837 Large number of context manager pods causes Gatekeeper intermittent errors on session-manager. Fixed. All users
XSUPPORT-9751 Incorrect PersonID is displayed on Engagement during the identify voiceprint process. Fixed. All users
XSUPPORT-9643 Insufficient information on what identifiers can be searched for engagements. Fixed. All users
XBIOMETRICS-27613 Web Agent Console does not return to "waiting for next call.." when displaying a message for Ignore Call types. Fixed. All users


Fixed in Gatekeeper 2.0 October 27th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-9435 Web Admin Portal - Incorrect timezone is displayed. Fixed. All users
XSUPPORT-9413 The sort arrow icon does not sort the column in the watchlist view. Fixed. All users
XSUPPORT-9405 The sort arrow icon does not sort the timestamp column in the engagement view. Fixed. All users
XSUPPORT-9549 Incorrect AHT metrics are displayed in the Trends charts. Fixed. All users
XSUPPORT-9371 The Post-Call-Activities service does not receive details from the context manager about which side of the audio to use during Detect Known Fraudsters. Fixed. All users
XBIOMETRICS-27390 Web Agent Console - WAC does not return to "waiting for next call.." when a message for the Ignore Call types is displayed. Fixed. All users
XBIOMETRICS-26742 Engagement found by searching the engagement ID does not display any engagement details. Fixed. All users


Fixed in Gatekeeper 2.0 October 25th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-9443 Media Manager - Start Recording requests using max recording are impacted if large amount of recordings reach the max recording value. Fixed. All users


Fixed in Gatekeeper 2.0 October 6th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-9265 Web Agent Console - Pause/Resume/Stop recording fails after a soft restart with WAC showing the Oops with error screen. Fixed. All users
XSUPPORT-9284 Web Agent Console - Enrolled Person manually identified without using GK2 Identify biometric operation shows a No Match screen. Fixed. All users
XSUPPORT-9193 Kibana Reports - Incorrect count of Number of opted-out persons in the Opt-Outs widget under Trained Persons. Fixed. All users
XSUPPORT-9084 Kibana Reports - Duplicate results in the Trained Voiceprints CSV file that is extracted from the Kibana reports. Fixed. All users
XSUPPORT-9085 Kibana Reports - Trained Voiceprints widget sorts by Timestamp ascending displays the oldest entry first. Fixed. All users
XSUPPORT-8520 Kibana Reports - Prolific Fraudster engagement count displays the realtime sessions count only. Fixed. All users
XSUPPORT-8896 New Filter - Usability issue when specifying Filter by Custom Session data. Fixed. All users
XSUPPORT-9168 Inconsistent use of casing of text in the Decision and Reason field. Fixed. All users
XSUPPORT-9134 Kibana Reports - Incorrect implicit filter description in the documentation. Fixed. All users
XBIOMETRICS-24026 Unable to save a label if there is more than one entry for one issuer. Fixed. All users
XSUPPORT-9128 Gatekeeper returns an internal error during any audio processing operation that has started, such as identifying voiceprint, but the Media Manager is set in paused. Fixed. All users


Fixed in Gatekeeper 2.0 September 8th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-26293 Web Agent Console - WAC call handling delays by 2 seconds to open the conversation frame. Fixed. All users
XBIOMETRICS-26292 Web Agent Console - WAC call handling frame fails to open while the call is ringing. Fixed. All users
XBIOMETRICS-26706 Web Agent Console - WAC trims the tool tip text with an ellipsis. Fixed. All users
XSUPPORT-8825 RBAC error during installation with config-manager and persons-manager. Fixed. All users
XSUPPORT-8849 Media player icon missing in the Record Media factor of the GateKeeper portal. Fixed. All users
XSUPPORT-8680 Fraudster ID missing from the cluster view of the Gatekeeper portal. Fixed. All users


Fixed in Gatekeeper 2.0 August 29th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-8911 Web Agent Console - WAC might not pick up a call on some extensions due to multiple Connector Manager pods processing the same connector session, causing the connector to fail. Fixed. All users


Fixed in Gatekeeper 2.0 August 18th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-8336 Web Agent Console - Microsoft Edge users could be automatically logged out after a period of inactivity. Fixed. All users
XSUPPORT-4058 Web Agent Console - Users are automatically logged out after a period of inactivity when using some browser settings. Fixed. All users
XSUPPORT-7663 Authorization Management - When creating a label for an issuer, Gatekeeper does not display an error when it's unable to save due to spaces in the Label field. Fixed. All users
XSUPPORT-8501 Backwards Search - In a Gatekeeper deployment with multiple production environments, some scheduled backwards search jobs might not run. Fixed. All users
XSUPPORT-8506 Engagements - Empty post call sessions may appear in an engagement. Fixed. All users
XSUPPORT-8387 Watchlist - Fraudster engagement numbers are inaccurate when filtering for all results. Fixed. All users
XSUPPORT-8181 Localization - Localization JSON files do not appear in documentation. Fixed. All users
XSUPPORT-8694 Engagements - Post call for a call was not triggered due to session timeout. Fixed. All users
XSUPPORT-5608 Web Agent Console - A confirmation dialog does not appear when an agent closes the console window or tab on Chrome and Microsoft Edge browsers. Fixed. All users
XSUPPORT-7998 Deployment - Some environments were restarting more frequently than required. Fixed. All users
XSUPPORT-8416 Near Term Adaptation - Gatekeeper may use multiple audio segments for enrollment, so that a voiceprint meets optimally trained status immediately instead of after a configured interval between audio segments. Fixed. All users
XSUPPORT-8253 Security - Users without configuration page access permission can access it via direct URL. Fixed. All users
XSUPPORT-8327 Engagements - The list of engagements appears cut off after loading a new scope on the Engagements page. Fixed. All users
XSUPPORT-8571 Configuration - The OptOutReason and SuspiciousReasons configuration fields are too small to comfortably read details. Fixed. All users
XBIOMETRICS-25187 Web Agent Console - During an active call, when a connector is deleted, the Oops screen disappears. Fixed. All users
XBIOMETRICS-24456 Web Agent Console - The second agent does not see the "Not Authenticated" screen upon call transfer or conference start, when group members are not enrolled. Fixed. All users
XBIOMETRICS-24635 The CreateConnector API did not have validation to prevent invalid associated configuration entities. Fixed. All users
XBIOMETRICS-24636 DeleteConnector API may not respond. Fixed. All users
XBIOMETRICS-26172 Contact Center - Misses post call due to the call session expiring. Fixed. All users
XBIOMETRICS-26139 The stop recording missed for a session before the restart audio request. Fixed. All users
XBIOMETRICS-24917 The UpdateConnector API may not update a recently created connector. Fixed. All users
XBIOMETRICS-25190 The CreateEvent API does not performing well. Fixed. All users
XBIOMETRICS-24637 The CreateConnector API error message is unclear. Fixed. All users
XBIOMETRICS-25536 Get Resource API may return an invalid request error when deleting an active scope. Fixed. All users
XBIOMETRICS-25817 StatusRuntime exception appears when two jobs run in parallel. Fixed. All users
XBIOMETRICS-25531 Web Agent Console - The login URL parameters, such as scope ID, are not preserved upon logout. Fixed. All users
XBIOMETRICS-25868 Engagement Search - When creating a new filter with the Session tab, you cannot select the Initial stats as “Unspecified ” for Additional session rules. Fixed. All users
XBIOMETRICS-24920 Calibration Models - When a user hovers over a calibration model ID, the tooltip that appears does not show accurate information. Fixed. All users
XBIOMETRICS-25648 Calibration Models - When a user downloads a custom calibration model, the model contains a download URL instead of calibration content. Fixed. All users


Fixed in Gatekeeper 2.0 July 27th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-25428 Web Agent Console - The session theft dialog is displayed when a failed connection reconnects. Fixed. All users
XBIOMETRICS-25516 Web Agent Console - In grouping mode, the Suspicious button is not re-enabled after the audio is restarted. Fixed. All users
XBIOMETRICS-23559 Leading or trailing whitespace characters are not stripped from the Person ID field but are stripped when it is viewed in a form. Fixed. All users
XSUPPORT-7685 Unnecessary engagement metadata created for Backwards Search Jobs or Clustering is removed. Fixed. All users
XSUPPORT-6679 Transcription is done twice in post call. Fixed. All users
XBIOMETRICS-25512 Recording Media appears twice in the same session after the agent triggers a restart. Fixed. All users
XSUPPORT-8542 The delay between the moment the call ends and the moment the online session stops was increased from ~10 seconds to ~20 seconds. As a result, the engagement display in the web application delays as well. Fixed. All users


Fixed in Gatekeeper 2.0 July 6th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XSUPPORT-7814 When an engagement contains a session with the verdict Authentic, but a later session has the verdict No Risk Detected, the engagement has the No Risk Detected verdict. Fixed. All users
XSUPPORT-8057 Clustering - When you mark a failed execution as Reviewed, a "impossible to find the execution, missing gkClusteringResultsId (NOT_FOUND)" error appears. Fixed. All users
XSUPPORT-8241 Engagements and sessions cannot be created for approximately 30 minutes due to a manager service restarting. Fixed. All users
XBIOMETRICS-24952 Web Agent Console - "Oops" screen disappears when call ends, instead of waiting for the agent response (for example, to send an email). Fixed. All users
XBIOMETRICS-24686 Web Agent Console - Partial enrollment fails in the grouping flow. Fixed. All users
XBIOMETRICS-23065 During Backwards Search job preparation, no fraudster voiceprint information is displayed. Fixed. All users
XBIOMETRICS-24655 In the Kibana report, the Fraudster Voiceprints count affects the Trained Voiceprints count and removes the person ID from the Trained Voiceprint tab. Fixed. All users
XBIOMETRICS-24677 A black tooltip, with a random value, appears when user clicks the search member icon on the Members page. Fixed. All users


Fixed in Gatekeeper 2.0 June 17th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-23753 Backward Search includes engagements that do not match fraudsters from top-x engagements.
 Fixed. All users
XBIOMETRICS-22554 Opt-in flag remains on a person profile after a fraud decision or verdict.
 Fixed. All users
XSUPPORT-7567 A malformed API request may return an inaccurate HTML response code.
 Fixed. All users
XSUPPORT-7830 Exporting Gatekeeper PDF or PNG reports from the Reporting page fails.
Fixed. All users
XSUPPORT-7688 The Fraudster Data column in an engagement's details may appear empty when an engagement matches a fraudster.
 Fixed. All users
XBIOMETRICS-24132 Error reporting emails sent through the Web Agent Console do not have the correct subject.
 Fixed. All users
XBIOMETRICS-24453 Authorization page: The User Search field is case sensitive. Fixed. All users
XBIOMETRICS-24626 In Grouping mode, the Web Agent Console may show a prompt that covers the Restart Audio and Opt Out buttons after a conference starts. Also, the "Restart Audio" prompt overlay may not appear for all conference members after a conference ends. Fixed. All users
XBIOMETRICS-24705 The Business Logic Layer does not support retrieving groups information from a webhook when a group has more than 20 members. Fixed. All users


Fixed in Gatekeeper 2.0 May 30th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-21341 When a web user enters a tenant name on the log in page, clicks Login and then navigates back to the log in page, the login button stops working.
 Fixed. All users
XBIOMETRICS-20967 Some UI elements overlap on the Members page and Roles page when viewed at 200% zoom.
 Fixed. All users
XBIOMETRICS-23348 Jobs are not created when two rules are selected and one is deleted.
 Fixed. All users
XBIOMETRICS-21014 Web Agent Console did not return to "waiting for next call... " when displaying a message for Ignore Call types.
 Fixed. All users
XSUPPORT-5874 Fraudster Data appears in a session despite being a No-Hit against Watchlist.
 Fixed. All users
XSUPPORT-7779 The autocomplete for the configuration variables name field renders poorly.
 Fixed. All users
XSUPPORT-7603 The following error message sometimes appears when using using multiple calibration models for enrollments and training: "An Error occurred when using TD_UNIQUE framework."
Fixed. All users
XBIOMETRICS-24128 Clustering: Restarted executions appear in the finished list with incorrect information.
 Fixed. All users
XBIOMETRICS-24120 Clustering: Restarted executions do not appear in the active list.
 Fixed. All users
XBIOMETRICS-23315 Clustering: The last_successful_execution_time is set from last_invoke_timestamp of jobs manager, instead of at the of job execution.
 Fixed. All users
XBIOMETRICS-24119 Backwards Search: Restarted executions do not appear in the active list.
 Fixed. All users
XBIOMETRICS-24127 Backward Search: Restarted executions appear in the finished list with incorrect information.
 Fixed. All users
XSUPPORT-6775 The opt-in flag appears on a profile that does not have a Voiceprint.
 Fixed. All users
XSUPPORT-7572 Tenant field at log in is case sensitive.
 Fixed. All users
XSUPPORT-7531 Dates must be entered into date selectors in US format, even when dates appear in a different format based on the user's local settings.
 Fixed. All users


Fixed in Gatekeeper 2.0 May 10th, 2022

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-23605 Some links in the API Overview section of the documentation point to the wrong URLs.
 Fixed. All users
XBIOMETRICS-23413 The Web Agent Console does not return to "Waiting for next call..." when displaying a message after ignoring a call.
 Fixed. All users
XBIOMETRICS-23628 An error occurs when a user clicks Edit App Data on an engagement that does not appear in the current engagement search results.
 Fixed. All users
XBIOMETRICS-23567 Unnecessary exceeds maximum size errors appear for clusters in the Cluster section of the Analyst Overview page.
 Fixed. All users
XBIOMETRICS-21014 The Configuration Page displays an error after the scope is reset over API.
 Fixed. All users
XBIOMETRICS-23565 The SetBackwardSearchFlags API does not specify the alert value or the reviewed value and resets previously set values.
 Fixed. All users
XBIOMETRICS-23615 The ExportRecord APIs show an empty Member field.
 Fixed. All users
XBIOMETRICS-21707 The Authorization UI does not trim spaces from member and issuer names.
 Fixed. All users
XBIOMETRICS-23699 Session error information is missing from app data when receiving a REPORT_ERROR action from the Business Logic layer.
 Fixed. All users


Fixed in Gatekeeper 2.0 April 18th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-22132 Event Service cache is not aligned between the different replicas of the service. Fixed. All users
XBIOMETRICS-22415 The MaxRecordingDuration parameter value, when set to 0, does not pass to the Call Session Manager service API. Fixed. All users
XBIOMETRICS-21872 An error occurs when the system fetches engagement details for a deleted fraudster still cached in the voiceprint processor. Fixed. All users


Fixed in Gatekeeper 2.0 March 25th, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-22482 Missing Agent Id when calling start engagement and start session API. Fixed. All users


Fixed in Gatekeeper 2.0 March 3rd, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-22085 At times, a query job requested by DataQueryManager is not properly handled by the jobs manager; the query status becomes PENDING and the jobs manager throws a NoSuchElement exception Fixed. All users
XBIOMETRICS-21806 When a group is deleted, some remnants remain in the Cassandra DB; the group can still be found by its gk_group_id but not by its name. Fixed. All users
XBIOMETRICS-21876 When ElasticSearch is down, it is not possible to create a new person (CreatePerson API fails). Fixed. All users



Fixed in Gatekeeper 2.0 February 15th, 2022

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-20966 In the web application, when a user modifies the filter settings for roles on the authorization management page, the system creates duplicate entries for the member.
 Fixed. All users
XBIOMETRICS-21136 Subscription Metadata values are in clear text in Connector Manager and ESM logs.
 Fixed. All users
XBIOMETRICS-21754 The management of invalid parameters should be aligned between the Media Publisher and the Media Handler.
 Fixed. All users


Fixed in Gatekeeper 2.0 February 1st, 2022

Defect ID

Defect Description

Resolution

Who is affected
XBIOMETRICS-21707
 The Authorization page in the web application does not trim spaces for member names and issuers. Fixed. All users
XBIOMETRICS-20996 The Process Audio API method returns the wrong error message when using an invalid channel. Fixed. All users
XBIOMETRICS-21066 In the web application, when searching for Engagements with the agent filter, trailing spaces are not trimmed and as a result Engagements are not found. Fixed. All users
XBIOMETRICS-21031 The StopSession API method fails if OptIn or OptOut occur during the session. Fixed. All users
XBIOMETRICS-21015 When setting the PurgingDays to 1 day, purging is not performed correctly. The new minimum is 30 days. Fixed. All users
XBIOMETRICS-21114 In the web application, when switching between two scopes, the scope permissions are not refreshed correctly. Fixed. All users
XBIOMETRICS-21333 GetMediaInfo, MaskMedia, RedactMedia should return the masked (redacted) intervals in the same order they are received. Fixed. All users
XBIOMETRICS-20961 When the Start Record API method is called with an invalid extension, it fails and returns an error: INTERNAL_ERROR. Fixed. All users
XBIOMETRICS-16030 Tenant associated realms, environments, and data centers are deleted but should only be marked for deletion. Fixed. All users
XBIOMETRICS-19472 The update realm config API method does not update realm config correctly when adding or removing the realmConfigSet. Fixed. All users
XBIOMETRICS-19595 GetMedia returns NOT_FOUND when requesting a side that does not exist. Fixed. All users


Fixed in Gatekeeper 2.0 December 6th, 2021

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-19474 When pausing a recording, the system times out the recording entirely. Fixed. All users
XBIOMETRICS-19783 In case the system cannot find an instance, it returns an error: NOT_AUTHORIZED instead of NOT_FOUND. Fixed. All users
XBIOMETRICS-20054 When deleting a subscription request, the system sends the wrong command: STOP_MONITOR. Fixed. All users
XBIOMETRICS-20089 When calling API methods with selected_channel=3 and stereo audio, the system returns the wrong error type: INTERNAL_ERROR. Fixed. All users
XBIOMETRICS-20116 When cloning a role with a role_id that already exists, the API returns an error of type INVALID_REQUEST instead of ALREADY_EXISTS. Fixed. All users
XBIOMETRICS-20142 When the license manager service is initialized and the KafkaWrapper cannot connect to a Kafka Server, the service does not fail. Fixed. All users
XBIOMETRICS-20195 The Voiceprint processor does not cache watchlists. Fixed. All users
XBIOMETRICS-20480 If a user sets the value of any configuration parameter in the web application to a non-ASCII character, the corresponding microservice will receive non-UTF8 values. Fixed. All users
XBIOMETRICS-20688 The voiceprint lock screen of the web agent console displays an error message that is not descriptive enough: "auto_lock" instead of the lock reason: "Locked due to too many consecutive mismatches". Fixed. All users
XBIOMETRICS-20784 In case the Caller ID is blocked, the web Agent Console displays an error. Fixed. All users


Fixed in Gatekeeper 2.0 October 26th, 2021

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-16667 The connector manager throws an exception when starting a connector. Fixed. All users
XBIOMETRICS-17455 Media handler gives Query timed out after PT10S. Fixed. All users
XBIOMETRICS-17507 Expired event streams do not delete the associated subscriptions. Fixed. All users
XBIOMETRICS-17619 Users cannot upload audio from mp3 files. Fixed. All users
XBIOMETRICS-18124 The web agent console continues to wait for a customer ID after it was already provided. Fixed. All users/span>
XBIOMETRICS-18125 In case an error occurs during recording, the Web Agent Console (WAC) does not display an error and can hang waiting for the customer ID screen, although it was already provided. Fixed. All users
XBIOMETRICS-18140 When the Web Application Console (WAC) handles a person with a partially-enrolled Voiceprint, the console should display a button labeled "Continue Enrollment" instead of "Enroll". Fixed. All users
XBIOMETRICS-18415 When calling the CreateMediaUpload API method without specifying the audio format, the method returns the wrong field violation message. Fixed. All users
XBIOMETRICS-18942 When the Media Connector is not configured to support stereo, it still allows starting a recording with RCC SIPREC. RCC SIPREC returns success but the Media Connector then fails as the profile is not stereo. Fixed. All users
XBIOMETRICS-18996 The Media Manager throws an exception when calling the CreateSubscriptionHandler API method. Fixed. All users
XBIOMETRICS-19035 If user is logged in to a certain extension and another user logs in to the same extension with an auto login url, the system boots out the first user and displays a wrong error message indicating that the session has expired. In addition, the second user's screen is disabled. Fixed. All users
XBIOMETRICS-19112 An error is displayed by the web agent console due to a Redis timeout during start recording. Fixed. All users
XBIOMETRICS-19121 After upgrading Media Manager services the system stops processing calls. Fixed. All users
XBIOMETRICS-19166 Redis command timeout causes failure while creating a connector session. Fixed. All users
XBIOMETRICS-19247 When the values of AudioTooLoud or AudioTooSoft configuration parameters are set to an extremely high or low value, verification passes when it should fail. Fixed. All users
XBIOMETRICS-19259 The web application console allows opting-in if a Voiceprint is available, even though the Person was not opted-in. Fixed. All users
XBIOMETRICS-19306 Sometimes, the StopEngagement API method returns a Hazelcast exception. Fixed. All users
XBIOMETRICS-19473 The Web Agent Console (WAC) does not support running in an IFrame due to mishandling of the OAuth login flow. Fixed. All users
XBIOMETRICS-19539 In the configuration page of the web applications, when selecting a tag, the search does not work correctly. Fixed. All users
XBIOMETRICS-19678 Sometimes, when creating a session using the connector manager, an error occurs. Fixed. All users


Fixed in Gatekeeper 2.0 August 10th, 2021

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-18132 Identify and DetectKnownFraudsters API methods fail if one of the prints in the group or watchlist was created with a calibration model that belongs to a different family of models (such as Text Independent vs. Text Dependant). Fixed. All users
XBIOMETRICS-18210

 When enrolling via the WAC using two different audios with EnableConsistencyCheck enabled,the system returns the subtext enrollment failed, instead of stating the specific reason for the failure. Fixed. All users
XBIOMETRICS-18211 When WAC login fails because there are no connectors, the WAC proceeds to wait for the next call. Fixed. All users
XBIOMETRICS-19183 The GetProcessedAudioDetails API method does not return the correct number of channels for stereo audio. Fixed. All users
XBIOMETRICS-19189 The ListEnrollmentSegments API method does not return two fields from Audio Details. Fixed. All users


Fixed in Gatekeeper 2.0 July 15th, 2021

Defect ID

Defect Description

Resolution

Who is affected

XBIOMETRICS-17769 When SVC or another Media Manager client creates multiple event streams on the same pod, the Event Subscription Manager service may send duplicate events to that same pod. Fixed. All users
XBIOMETRICS-18126

 When service invokes the PublishFactorResults method, results are sent to the risk engine when calling the GetSessionDecision API method. This may cause the risk engine to generate a wrong session decision. Fixed. All users
XBIOMETRICS-18135 When the Web Agent Console receives an invalid request, it displays a pop up message stating that an invalid Person ID was entered. Fixed. All users
XBIOMETRICS-18200 If user modifies scope level parameters while the agent is already logged in, changes are only applied at the next login and not immediately. Fixed. All users
XBIOMETRICS-18212 When the values of AudioTooLoud or AudioTooSoft configuration parameters are set to an extremely high or low value, verification passes when it should fail. Fixed. All users
XBIOMETRICS-18376 When searching for a Fraudster in the web applications, if special characters are used in the search string, the page displays an error stating that validation failed. Fixed. All users
XBIOMETRICS-18387 Media Manager request retries do not have a delay between them. Fixed. All users
XBIOMETRICS-18390 The Engagement page in the web applications gets distorted when all menu items are expanded. Fixed. All users
XBIOMETRICS-18941 The recording service sends a StartRecording message without specifying an audio side. Fixed. All users
XBIOMETRICS-18972 When the CSM sends a StartRecording request to the recording service it does not specify the agent extension. Fixed. All users


Known Issues

Online documentation and technical support

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